If it sounds like you are talking to a chatbot when you call the Sheriff’s Office non-emergency line, good catch. It likely ...

Oneida County has contracted with Prepared, which is a public safety technology company, to make the handling of calls to dispatchers more efficient.

I've only ever had to call emergency services once in my life, when an elderly neighbour had a bad fall down her back stairs, and the ambulance arrived in a timely fashion. This is not how it goes in ...