This all started so simply. ASOS customer Nick just wanted to know the status of his return. Due to the company’s automated customer service bots however, Nick is more confused now than when he ...

If there could be a medal for a customer services department then we would like to award that prize to ASOS. Remember when their site crashed in June and people were seriously flipping out and ASOS ...

And then there's the equally rhyming reply an ASOS customer service rep (she calls herself Rianna) wrote back, also in letter-formatted rhyming verse, a la "Stan." Creativity Pick: Check out @ASOS rep ...