Good morning, this lovely Tuesday wherever you are. Once again, I have the distinct honor to introduce Brent Leary, CRM, conversational interface, social thought leader. His diverse interests are ...
RedRoute, a voice-based customer service experiences and conversational artificial intelligence startup, is going after an emerging $350 billion customer service automation sector. When Brian Schiff, ...
In Boston and Springfield residents can dial 3-1-1 to reach the city’s non-emergency helpline. New Bedford has an app for that. Brockton uses a service called The Helpline. Worcester isn’t there yet, ...
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