KANSAS CITY, Mo. — KCPD 911 dispatch implemented a new feature to try and help problems that are slowing down their ability to take calls. The system will automatically call back anyone that makes a ...

KANSAS CITY, Mo. (KCTV) - In a move aimed at enhancing emergency response, Kansas City has implemented a new system where 911 hang-ups trigger automatic call backs from a computer. The callers have ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Samsung is preparing an automatic call screening feature for Galaxy phones with One UI 8.5. We discovered the code strings for the feature hidden in the leaked One UI 8.5 firmware. Samsung is also ...

Samsung’s upcoming One UI 8.5 update is expected to include a new automatic call screening feature. New code suggests that users will have multiple control options to customize when automatic call ...