Joe Litwin was waiting for a box to ship his broken Sony Vaio laptop in for repairs. Normal enough, right? One thing: the box never came. Instead, other Sony customers looking for repairs began ...

So I have the music machine (2 GHz Athlon) sitting on the floor in the music room. On the 23rd, one of my roomates kicked the Yamaha 24x cd tray while it was open. No one confessed. When I found it, ...