A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

Whenever customer service employees or others in customer-facing positions are working with the public, they’re onstage. This is true whether the interaction is in real time (phone call, Zoom session, ...

This challenging 2-day course enables participants to acquire the skills and competencies required to become certified as global CSR practitioners. Through specialized, detailed and highly focused ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

About the Training: CSR and Sustainability have emerged as a strategic priority for organizations,leading them to find ways to realize the full potential that CSR offers as a strategic management tool ...

Nottingham University Business School has become one of the first in the UK to offer an advanced Corporate Social Responsibility education. Dr. Sophia Taylor, External Relations Manager of the ...

The term corporate social responsibility (CSR) brings to mind eco-friendly practices, inclusive work environments and treating employees with dignity. A new twist on CSR is emerging and bringing the ...

The CSR Training Institute is gearing up to celebrate a decade of excellence, innovation, and global impact as it marks its 10th-year anniversary. The much-anticipated event, scheduled for August 23, ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Jan 16, 2021, 01:52pm EST Jan 18, 2021, 12:06pm EST This ...

Foremost sustainability advocacy, consulting and training firm, CSR-in-Action, has bagged the Centre for Management Development’s (CMD) accreditation; a testament to the quality of its wide-ranging ...