Chatbots can make interactions easier for both customers and businesses—if they’re carefully developed. If the bot can’t answer common questions or guide a customer through all the steps needed to ...

Person of the Year is one of our most enduring franchises. Every year, we aim to name a Person of the Year—the person, group, or concept that had the most influence on the world during the previous 12 ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

AI may be the tech industry’s latest buzzword, but there’s no denying that modern chatbots have become genuinely useful tools in our lives. Despite their usefulness, however, it’s admittedly hard to ...

Many businesses today are deploying chatbot technology in enterprise messaging to gain operational efficiencies and competitive advantages. The use of chatbots is growing, and from 2023 to 2030, the ...

In addition to asking workers how they feel about and use AI in the workplace generally, we asked a series of questions specifically about workplace use of AI chatbots – such as ChatGPT, Gemini or ...

Allan Brooks, a 47-year-old corporate recruiter, spent three weeks and 300 hours convinced he’d discovered mathematical formulas that could crack encryption and build levitation machines. According to ...