One of the great promises of the digital service economy is the affordability of assistants; on middle-income wages, we can now afford drivers and grocery shoppers--among other services. But, one of ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. The pandemic didn't just make offices virtual. It has also made office ...

Smart speakers and digital assistants are transforming our lives in subtle, useful ways With all the artificial intelligence ...

There were an estimated 3.9 million secretaries and administrative assistants in the United States in 2016, according to the Bureau of Labor Statistics. However, this figure does not distinguish ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

A decentralized company that is globally and intelligently connected, one whose employees can work from anywhere, whose customers and partners can succeed from anywhere, and whose definition of ...

I hired a virtual assistant and work with her five hours a week. It was hard to ask for help, but since she started three years ago, my productivity has improved. During that time, I've finished my ...

Virtual assistants joined the workforce in record numbers as the gig sector grew amid the pandemic. Discussions about VAs and gig workers on social media are inspiring others to become entrepreneurs.

As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience, writes Susan Foulds. In the ever ...