Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, ...

Bonnye Hart, senior director of customer success and digital engagement services at Granicus, has said mapping the citizen journey could help government agencies identify the needs and motivations of ...

Government agencies strive to match the online user experience of the private sector, yet citizens often face fragmented digital interactions across multiple state websites. In a new FedScoop ...

When we think of outstanding customer experiences, we rarely list local, state, and federal agencies as shining examples. In fact, until recently, most interactions with the public sector were ...

As commissioner of South Dakota’s Bureau of Information and Telecommunications, Jeffrey Clines has overseen some major state IT transformations since his February 2020 appointment to the role. He took ...

Due to budget cuts, resource constraints and growing expectations, government agencies are fighting a constant battle to improve perceptions of citizens and suppliers. Government agencies can deliver ...