In software engineering, professionals often use agile software development and continuous integration methodologies in order to improve efficiency. That being said, the product team also needs to pay ...

Witness Systems is adding customer feedback software to its Impact 360 Workforce Optimization suite. The addition comes after the Roswell, Georgia company acquired the Mountain View, California-based ...

TAMPERE, FINLAND and DELRAY BEACH, Fla., June 8, 2023 — HappyOrNot (www.happy-or-not.com), the leading provider of customer feedback solutions announces the launch of its “Managed Service” package.

Private-equity firm KKR & Co. Wednesday made a majority investment in Alchemer LLC, a software provider that helps companies collect and analyze customer sentiment data. Terms of the deal weren’t ...

One advantage of living at an apartment complex that uses Livly is the ability to use the tech company’s community feed software, which encourages residents and staff to communicate in an open forum ...

Note: The following article shares insights from the LMA Solo/Small Team SIG’s February roundtable, which focused on conducting client surveys and implementing a client feedback program.

Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

Deciding to end an internally developed client tool requires weighing various considerations, some of which have little to do with how the tool is being used. Deciding to pull the plug on an ...

Things didn’t go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers’ guide. The goal was to see how the features worked ...