A company’s reputation is only as good as the customer service it provides. Please a customer, and your client base will swell with relatives and neighbors who catch wind of your top-notch ...

A woman once approached the till, handing in her voucher to bank money but was sent away. A frown on her face indicated that something was wrong. Unfortunately, she did not know what her problem was.

Providing the highest level of customer service and quality goods is imperative to compete for business against companies promoting similar products or services. In competitive markets, consumers ...

In the realm of customer service, professionals often find themselves facing a myriad of unique and sometimes unexpected situations. From soothing the frustrations of dissatisfied customers to basking ...

Getting customers is the first step in running a successful business. Keeping happy customers is the priority when building a company with longevity and scalability. Effective communication from ...

When leaders think of how to improve their customer's experience, they often associate this practice with retail or technology services that are digital-first, transactional businesses. While the need ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

Investing in employee development not only improves technical skills specific to the industry but also enhances customer service, leading to stronger client relationships and increased customer ...

This is the age of the customer. In the digital age, buyers can access a wealth of information in real-time. They have more choices, can make better-informed decisions based upon data and peer reviews ...