If your company is like many, you built a home-grown servicing or complaint management system or installed a Siebel (or similar CRM) application 10 to 15 years ago, and have not revisited the decision ...

LAHORE: The Lahore Electric Supply Company (Lesco) plans to introduce a complaint management system through which consumers at large can lodge complaints about any issue related to the company. Under ...

Explore how project management information systems guide each project phase, the tools that support them, and real-world use across industries.

Dubai: The London-based Lloyds Register Quality Assurance Company (Lloyds) has recently given recognition to Dubai Customs for implementing the (ISO 10002) standards in managing customer complaints.