The General Services Administration on Monday announced two Technology Modernization Fund awards for IT modernization projects focused on customer experience. Through the TMF, the agency has allocated ...

The White House released details about two cross-agency customer experience projects meant to improve how the government provides benefits and services in the latest update on the President's ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

Last week, the Office of Management and Budget and General Services Administration announced that $100 million from the Technology Modernization Fund would be designated for projects tied to customer ...

Having technologists on the team assessing potential projects and active TMF investments has been a key change over the past year, program leaders told FCW. Last week, the Office of Management and ...

The General Services Administration (GSA) building is pictured in Washington, D.C., Nov. 21, 2016. (SAUL LOEB/AFP via Getty Images) OMB and GSA have designated $100 million of the Technology ...

Customer engagement is a top priority at businesses—and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of ...

Are you in a constant project mindset where deadlines and milestones are the priority? Time to shift to a product mindset. If your IT organization isn’t delivering value for its customers — or is ...

The fourth edition of Salesforce’s Connected Customer survey also highlights that customer experience remains top of the agenda, but that standards have risen as a result of COVID-19. The COVID-19 ...

To 84% of today’s customers, the experience a company provides is just as essential as its products or services. It’s no longer a question—focusing on the customer experience has a proven impact on ...

For years, if you polled financial service executives on their top priorities for the next year, "digital transformation" would likely have been in the top five—and it still seems to be. According to ...

Get the latest federal technology news delivered to your inbox. The White House released details about two cross-agency customer experience projects meant to improve how the government provides ...