No matter the size or scope of an organization, there is little question that everyone wants to find ways to improve their performance. Baseball teams use sabermetrics; companies often use the stock ...

Process mining is the discovery, analysis and monitoring of end-to-end processes. Essentially, that means observing the journey of a project from start to finish and mapping out all the paths and ...

Business Process Management (BPM) encompasses the systematic analysis, design, execution, monitoring and optimisation of organisational processes. It provides a framework that guides continuous ...

I am a big believer in process mining. My devotion to the approach is partly based on a strong belief in the value of a process orientation; I don’t think organizations can improve their operations ...