MANHASSET, N.Y. – A trio of cell phone giants this week announced plans to define universal specifications for mobile instant-messaging services. Ericsson, Motorola and Nokia said their Wireless ...

This has been a noisy year for customer service technology. Every conference seems to have a panel about AI agents. Every new product release promises smarter chat and faster responses. It is easy to ...

Unified messaging (UM) enables access to faxes, voice mail and e-mail from a single mailbox that users can reach either by telephone or a computer equipped with speakers. Computer users can select and ...