Report from leading independent research firm covers the use of digital customer interaction solutions for orchestration, AI, and asynchronous communication The new report provides an overview of how ...

Bank of America Corp. customers using Zelle initiated a record 1.6 billion transactions totaling $470 billion in 2024. Transaction volume increased 25%, and dollar volume 26%, last year compared to ...

20 million clients use Erica® to help manage their finances; interactions with AI-driven virtual assistant surpass 2.5 billion "Digital is the centerpiece of our relationship-driven strategy," said ...

Silverback AI Chatbot has announced the continued development and availability of its AI Assistant feature, outlining how the technology is designed to support automated communication, streamline ...

The internet has evolved significantly since the early days of static pages and one-way communication. Today, there are several advanced ways through which human beings communicate on an interactive ...

20 million clients use Erica ® to help manage their finances; interactions with AI-driven virtual assistant surpass 2.5 billion CHARLOTTE, N.C., Feb. 24, 2025 /PRNewswire/ — Digital interactions by ...