Salesforce.com is continuing to build out its portfolio of software-as-a-service products with the general availability of Einstein Bots for its Service Cloud platform. Service Cloud is software ...

Salesforce is bringing its Einstein Bots to market as part of the next generation of Service Cloud, along with a bevy of other new features. With Einstein Bots, the aim is to help companies automate ...

Consumers want to be heard: SurveyMonkey expands its customer experience (CX) offerings to help customers act on timely feedback through conversational chatbots SAN MATEO, Calif., Nov. 04, 2019 (GLOBE ...

Salesforce continues to push the AI envelope: The software giant’s latest advancement is the Einstein Copilot Studio, which will allow any Salesforce user to customize their own Einstein AI bot to fit ...

Building on its Einstein artificial intelligence offering, which was rolled out across its CRM cloud in 2016, Salesforce has unveiled Einstein Voice Assistant and Voice Bots. The new capabilities are ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce is making its automated Einstein bots generally available for ...

Five9 customers can now benefit from the Five9 Einstein Engagement Bot SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9, Inc. (Nasdaq: FIVN), today announced it has launched the Five9 Einstein Engagement ...

Salesforce has released details about a forthcoming AI capability from its Einstein artificial intelligence platform that aims to meld conversational voice assistants with enterprise sales workflows.

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Richard Nieva is a Forbes senior writer covering technology. As generative AI continues to capture the attention of the tech world, another Silicon Valley giant is hopping into the fray. On Tuesday, ...