The surge in healthcare consumerism is empowering patients with more autonomy and choices than ever when it comes to “shopping around for care.” In fact, industry research shows approximately 30% of ...

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of ...

Editor’s Note: On July 31, JAMA Network published the results of a survey that found patients’ trust in doctors and hospitals dropped 31 percentage points from April 2020 to January 2024. The findings ...