The contact center vendor also reported that 7 in 10 Genesys Cloud customers use its AI.
Genesys Cloud reached nearly $2.6 billion in ARR in the fourth quarter, with Genesys total revenue of nearly $3 billion for fiscal year 2026 SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud ...
REDMOND, Wash., and SAN FRANCISCO — Jan. 23, 2020 — Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centers that enables them to ...
Investment strengthens the company’s global partnerships with Salesforce and ServiceNow to accelerate the agentic AI customer experience orchestration opportunity SAN FRANCISCO--(BUSINESS ...
In a move that underscores its commitment to AI-powered customer experience innovation, Genesys announced Genesys Cloud AI Studio on June 25, 2025. This new AI command center is described by the ...
Genesys Recognized as a Leader in the 2024 IDC MarketScape for Worldwide Conversational Intelligence
SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been positioned as a Leader in the IDC MarketScape: Worldwide Conversational Intelligence ...
CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs. Enterprise customer experience softwares have increasingly leaned ...
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