Google is far and away the most satisfying search experience on the Web, according to the University of Michigan’s annual American Customer Satisfaction Index (ACSI). While it had dropped below Yahoo ...

After enduring a two-year dip in customer satisfaction scores — and even being bested by rival Yahoo Inc. last year — Google Inc. came roaring back in 2008 to score the highest customer satisfaction ...

The American Customer Satisfaction Index (ACSI) Q3 results are a warning sign threat to the very functioning of the U.S. economy: high profits, record-breaking stock returns, and weakening customer ...

For the first time, Yahoo Inc. has replaced Google Inc. as the No. 1 portal of choice, according to a customer satisfaction survey released today. Yahoo’s score is up 4% to 79 on the 100-point scale ...