Freshworks has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The combination will bring together Freshservice’s IT Service Management ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...

Dynatrace (NYSE: DT), the leading AI-powered observability platform, and ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced a multi-year strategic collaboration to ...

Steel Root, a Salem-based cybersecurity services firm that specializes in compliance for the U.S. Defense Industrial Base, has hired Pam Demetroulakos as the company’s director of IT service ...

The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

SAN MATEO, Calif., Dec. 15, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The ...

BOSTON & SANTA CLARA, Calif.--(BUSINESS WIRE)-- Dynatrace (DT) (NYSE: DT), the leading AI-powered observability platform, and ServiceNow (NOW) (NYSE: NOW), the AI platform for business transformation, ...