Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

BURLINGTON, Ontario--(BUSINESS WIRE)--Pink Elephant is pleased to announce it has added five ITIL® 4 practices to its industry-endorsed PinkVERIFY™ ITSM tool assessment service. Since 1998, PinkVERIFY ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

ServiceDesk Plus Cloud, Full-Stack ITSM Software, Passes PinkVERIFY Assessment for Four ITIL 4 Practices One of five ITSM vendors to clear the PinkVERIFY ITIL 4 Assessment Incident Management, Change ...

The IT Infrastructure Library, a set of management best practices that has long been popular in Europe, finally is starting to make waves in the U.S. The IT Infrastructure Library, a set of management ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...

PALO ALTO, Calif., May 13, 2021 /PRNewswire/ -- 4me, the SaaS provider of the 4me enterprise service management (ESM) solution dedicated to improving selective outsourcing, is proud to announce it has ...