Kixie announced today they will be launching a new and improved inbound call routing tool, adding to their suite of sales dialer features. Kixie’s new intelligent inbound routing software will allow ...

Invoca, a call tracking and analytics solution provider, has launched Invoca for Performance Marketers, a platform designed to help businesses increase revenue through inbound phone initiatives by ...

As of June 30, 2021, carriers are required by the Federal Communications Commission to deploy STIR/SHAKEN call authentication technologies to combat illegal caller ID spoofing. While much attention ...

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

CallX joins the Deepgram Startup Program to expand its AI powered call platform, helping insurance agents sell better ...

A long time ago, at an early incarnation of this magazine (called Inbound/Outbound) I wrote stories about ACDs and predictive dialers, which at that point were separate and unequal – but both were ...