Every company like to believe that its employees and management are above reproach and would never do something to harm the organization. However, it is also a wise business move to have systems in ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

Asking for help here because I'm woefully inept when it comes to all things TCP/IP and DNS. So here's what I'm trying to do, and I'm hoping someone can explain this to me like I'm an idiot (because I ...