Knowledge worker: Someone who generates value through their knowledge. Globally, the world has more than 1 billion knowledge workers. They are essential to the global economy, as their roles have ...
New research released by International Data Corporation (IDC) highlights the value of unified search and analytics technologies in helping organizations meet their knowledge management and information ...
How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...
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