Baltimore: "We're always striving to improve our level of service," explained Susan, then adding "but we aren't comfortable with the data we're getting from our firm's client satisfaction surveys. Do ...

Loyalty is no longer about points and tiers, it’s earned trip by trip through immediate value and convenience. Travelers aren't as loyal as airlines and hotels might hope. That's the finding from our ...

Supermarkets occupied five of the top 10 slots in a list of companies ranked by consumer loyalty released last week. Retailers H-E-B, Publix, Trader Joe’s, Aldi and Hy-Vee all ranked in the top 10 of ...

Driving growth as inflation and ongoing macro challenges persist is coming down a few avenues, according to new data from PAR ...

Brand Keys, in compiling its 28th Annual Customer Loyalty Engagement Index, found that loyalty is more complex today, just as the consumer, the marketplace and marketing have become more complex. But ...

New research reveals major retailers in the UK are losing out on huge revenue streams by not applying strategic investment to their customer loyalty programmes. A definitive benchmark of loyalty ...