As technology continues to transform our world, the concept of marketing is constantly evolving as well. Gone are the days when a newspaper ad or a few TV and radio commercials were enough for a ...

Microsoft Teams' Walkie Talkie feature is getting a major upgrade. Users will now be able to leverage the feature's capability to communicate across multiple channels. The upgrade is expected to ship ...

Opinions expressed by Digital Journal contributors are their own. Successfully reaching your audience online requires more than just a single platform or channel. To maximize your marketing efforts, ...

We explore best practices in the orchestration of disparate customer contact channels on mobile apps. Customer service executives constantly hone contact center best practices to produce a superior ...