Advanced Television

Virgin Media O2 launches Lumi AI for customer services

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...
Neowin

Virgin Media O2 customers: Will you pay 8.8% more or face the exit fees?Virgin Media O2 customers: Will you pay 8.8% more or face the exit fees?3 3

VIrgin Media O2 is giving its customers a difficult choice to make. Should they pay the new rates which are 8.8% higher or pay exorbitant exit fees to change over to a new provider? The UK-based ...