While QR code menus were introduced as a convenient, contactless solution, growing numbers of customers say they create frustration and disrupt the dining experience.

Up until COVID-19, the QR code, that square offspring of the Universal Product Code, was a mostly marginal technology as far as the consumer marketplace was concerned. During the pandemic, however, ...

Their fifteen minutes of pandemic fame are up. Remember 2020, when we were thrilled to be dining outdoors after a three-month lockdown? Capturing a QR code and seeing a restaurant menu pop up on your ...

What started as a clever pandemic solution has quickly become one of the most disliked trends in modern dining. From tech frustrations to privacy concerns, many restaurant guests say QR code menus are ...

Perhaps no symbol is as emblematic of dining out in the modern era as the QR code. It graces our tables at restaurants, beckoning us to pull out our phones and scan. QR is short for "quick response," ...

A dining innovation that once looked like the future has worn out its welcome with many restaurateurs, customers and servers who say it takes the joy out of dining. By Amelia Nierenberg Heavenly ...

The coronavirus pandemic saw a number of changes in how we live, in ways big and small. Some were welcome: flexibility about remote work, say, or cocktails to go. But here’s one adaptation that can’t ...

If you haven’t dined out since the before the pandemic, you’ll find your smartphone to be a critical part of your next trip to a restaurant, and it might be that way for years to come. Most ...

QR codes are having a moment. Chances are, anyone visiting a restaurant during the height of the pandemic was either introduced or reintroduced to scanning those black squares first made popular in ...

Like many ambitious restaurants around town, the newly opened Pastore leaves no detail unturned: Customers are handed cold towels that chill in a fridge set precisely at 40 degrees, white tablecloths ...

Kristen Hawley writes about the restaurant business from San Francisco. She's the founder of Expedite, a weekly restaurant technology newsletter highlighting news and big ideas about the future of the ...