The 2026 Retail TouchPoints Store Design & Experience Benchmark Survey shows there’s an enthusiasm for tools to support digital engagement.

While grocers continue to pilot technology that puts AI into the hands of shoppers, companies like Kroger and Hy-Vee are ...

After failing to find a buyer for its retail portfolio, the company will shut down and liquidate all 174 stores.

Industry veterans join LumiNicole's Advisory Board as the company prepares to launch 40 automated retail stores and scale its alternative beauty and wellness marketplace nationwide LAS VEGAS, Jan. 12, ...

Even as ecommerce expands, the brick-and-mortar experience remains crucially important — and constantly evolving. Now in its 16th year, Retail TouchPoints’ Store Operations and Experience Benchmark ...

Understaffing a store isn’t headline-worthy. Yet, at many retailers, such inefficiencies forfeit more inventory than the smash-and-grab robberies that go viral or make the news. Inventory loss is out ...

That behavior is now shifting: with agentic AI, shopping is becoming less about finding products and more about expressing intent. Instead of typing keywords or browsing categories, consumers describe ...

Smart Store Services, AI-native Retail Assistants, and Hybrid AI Services help retailers reduce downtime, empower frontline teams, and scale AI across physical and digital stores. NEW YORK--(BUSINESS ...

Dollar General on Wednesday announced six promotions across store operations, information technology, DG Media Network and merchandising. Tod Boyster was promoted to senior vice president, store ...

Dollar General has promoted six leaders that span store operations, information technology, DG Media Network and merchandising departments. Tod Boyster was promoted to senior vice president, store ...