AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...

Teams have become highly specialized and are focusing more on particular client types in order to offer the most bespoke ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

RESTON, Va. , July 21 /PRNewswire/ -- Already an ISO/IEC 20000 certification market leader, BSI Management Systems has strengthened its position in the IT Service Management (ITSM) market by being ...

ITIL IT service-management best-practice framework in use in a majority of IT shops worldwide, but not necessarily the panacea adopters expected. Many IT organizations working to improve IT service ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

Published in 2001, Version 2 focuses on two pillars of IT infrastructure and operations: service support and service delivery. It prescribes best practices for incident, change, capacity and ...

While the complex, nuanced factors contributing to success in the field service industry continue to change, there are some key best practices that businesses can implement to stay ahead of the curve.

A seasoned small business and technology writer and educator with more than 20 years of experience, Shweta excels in demystifying complex tech tools and concepts for small businesses. Her work has ...

The NSA and the Cybersecurity and Infrastructure Security Agency (CISA) have released five joint cybersecurity bulletins containing on best practices for securing a cloud environment. Cloud services ...

Windows Active Directory (AD) service accounts are prime cyber-attack targets due to their elevated privileges and automated/continuous access to important systems. Windows Administrators should ...