ESB Networks is advising households and businesses that they are working to resolve an issue which caused some smart meter readings to be processed incorrectly last week.

As Eversource rolls out its smart meter program in the Berkshires, discussions about the safety of the project continue among ...

Customers of companies such as Octopus Energy, British Gas, E.ON Next, OVO Energy, Scottish Power, and EDF have been warned about a new 90-day rule - which could see them get a cash payout. On BBC ...

(WBNG) -- For this edition of “You Ask, We Answer,” 12 News takes a look at the new NYSEG smart meters. Several viewers have reached out and are still confused about how these meters would run and why ...

Wayne La Fleur, an employee of Eversource, installs a Smart Meter to a business in Hadley on the morning of Feb. 5. CAROL LOLLIS / Staff Photo Sign up for the Gazette's morning newsletter and get ...

(Mass Appeal) – Over the years we’ve heard a lot of talk about “grid modernization” and “smart technology” and most recently we’re learning about “smart meters” being installed across Massachusetts ...

ROCHESTER, N.Y. — RG&E’s rollout of smart meters is now well underway. If installers haven’t been in your neighborhood yet, it’s only a matter of time. But after a few years of serious billing and ...

TOLEDO, Ohio (WTVG) - There’s an ongoing effort to install smart meters throughout FirstEnergy service areas, including in Toledo. And it could come at a price and some customers are upset by the ...

Firms only had targets for installing smart meters for customers and many were left with failing devices and poor customer ...

One topic that's been constantly addressed in public hearings and on social media isconcerns over customer service. Nilsen said she feels her roots provide an insight into addressing those concerns.