A viral TikTok shows a Spectrum customer service rep yelling and berating a caller who tried to cancel the service.

Customer service is not what it used to be. One woman's viral interaction with a customer service representative proves it. Featured Video In a TikTok video that has amassed over 2.2 million views, ...

Cable and internet company Spectrum is telling the state that it is closing a customer service operation in Columbus and that 175 workers will lose their jobs as a result. The cuts will start Aug. 15, ...

Spectrum, which is owned by Charter Communications, continues to rapidly lose an alarming number of internet customers, despite recent efforts to reverse this concerning trend. Amid recent challenges, ...