J.D. Power says its 2024 U.S. Tech Experience Index Study suggests buyers of new vehicles are “becoming overwhelmed with technology features that don’t solve a problem, don’t work, are difficult to ...

Customer satisfaction is up at banks and credit union members are even more satisfied, according to two newly released J.D. Power studies: The J.D. Power 2025 U.S. Retail Banking Satisfaction Study ...

The more time health plan members spend with insurers’ mobile apps and websites, the more they come to appreciate the usefulness of digital channels in helping to manage their overall healthcare ...

J.D. Power’s signature Initial Quality Study is evolving. For the first time ever, the analytics firm is incorporating data on dealership repair visits into the study’s customer surveys. This year’s ...

Beyond the rankings of finance companies for how they met consumer expectations, a focal point of the J.D. Power 2024 U.S. Consumer Financing Satisfaction Study was what analysts classified as ...

TROY, Mich.: 31 July 2025 — JD Power today announced the results of the inaugural U.S. Wireless Carrier Satisfaction Study, SM a new syndicated benchmark study that examines customer experiences ...

Customer satisfaction scores are on the rise at banks, J.D. Power's latest study shows. Credit unions are, on average, showing higher customer satisfaction scores than at banks. But nearly one-third ...