You’ve put your resume in for a job opening, and now you’ve got your first bite — a phone interview. The phone interview doesn’t happen in every application/interview process, but you might encounter ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

In today’s competitive job market, standing out is more important than ever. Phone interviews and Zoom calls are often the first steps in the hiring process, providing candidates and employers a ...

You’ve written the perfect cover letter. Your resume is spotless. You’ve been contacted by the employer to conduct a phone interview with them. Do you know how to bridge the gap between a traditional ...

Before you face the hiring manager, you’ll probably spend some time on the phone with the company’s HR department. Here’s what it takes to win them over. In my many years as a recruiting manager, ...