I was wondering if anyone could lead me to some solid, hopefully cheap software that can manage trouble tickets.<BR><BR>Our company is rebuiliding the back end of our ecommerce site and we are going ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Ticketmaster is testing identity-verification software to fight automated ticket-buying bots favored by scalpers. Initial tests have gone well, David Marcus, Ticketmaster’s head of music for North ...