TROY, Mich.: 16 March 2016 — Customer satisfaction with dealer service related to an automotive recall declines for the first time in six years, according to the JD Power 2016 U.S. Customer Service ...

For as long as we’ve had customer-dependent businesses, we’ve contemplated what it means to provide "good customer service." This is well-trod territory, so frequently discussed that many ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Oct 02, 2023, 09:47am EDT This article is more than 2 years old.

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

COSTA MESA, Calif.: 16 March 2017 — Quality of automotive service continues to show significant improvement and is driving an increase in overall customer satisfaction, according to the JD Power 2017 ...