Denmark’s state-run postal service, PostNord, will deliver its last ever letter on Tuesday, as the rise in digital communications brings its 400-year-run to an end.

AI is expanding into new areas of customer service. Here’s why it can help the customer experience by augmenting, not replacing, human jobs. There’s no doubt that artificial intelligence is the future ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...

Knowing where the service ends can put an end to some typical problems. The National Electrical Code refers to the phrase “service equipment” in almost 50 Code sections. Understanding where the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Bad customer experiences could cost organizations throughout ...

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New School ...

Getting your vehicle serviced can be a real hassle, but luckily, GM customers have a few options at their disposal to streamline the experience. That includes GM Mobile Service Plus, which essentially ...

Marshall Hargrave is a stock analyst and writer with 10+ years of experience covering stocks and markets, as well as analyzing and valuing companies. Dr. JeFreda R. Brown is a financial consultant, ...

The Secret Service said they seized equipment they believe could have crippled New York City’s telecommunications system. Secret Service thwarted plot to dismantle NYC's telecommunications network, ...

Software updates are a crucial part of any modern device. Updates introduce new features, remove vulnerabilities, and make devices more secure. Windows 11/10, too, gets Windows Updates, which ensure ...

Service Host: Network Service is a Windows process that downloads updates on many computers. So, it is pretty obvious that it will take some network. But it should stop consuming the resources ...