Gather ’round, kids. Let me tell you a little story about how things work nowadays. Or maybe how they don’t. Once upon a time, there was a customer named Mike. He had two accounts with a credit card ...

Add Yahoo as a preferred source to see more of our stories on Google. When people need to get in touch with a company’s customer service department, they often turn to Twitter. So it’s only natural ...

Have you ever been stuck in an endless loop of useless interaction with a customer support agent, or worse yet, a chatbot that just doesn’t get it? I certainly have and it’s sometimes enough to make ...

Have you guys ever had a funny or embarassing moment with any game's customer service? <br><br>I was reminded the other day of when my friend gave me his everquest account to play. It was a level 51 ...