How to Create or Reopen a Ticket using Workflow Automator in Freshservice
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How to Create or Reopen a Ticket using Workflow Automator in Freshservice
In this video, you will learn, 1. How to create a ticket using web requests, and 2. How to enable a default workflow Automator to reopen a closed ticket when the customer responds. If you found this video useful, do check out Freshworks Academy for more CX content and free courses on customer service, ITSM, marketing, and sales. Sign up here ...
4.5K viewsJan 13, 2023
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